ZippoNepal products are produced with quality and integrity. If you feel the need to return or exchange an item you have purchased on this website based on the guidelines below, we will gladly process your return within 14 days from the order ship date.

Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer’s warranty and cannot be returned at any time after purchase.

If you have purchased your ZippoNepal product from an authorized ZippoNepal retailer, contact that retailer for details of their return policy. ZippoNepal does not accept returns for merchandise purchased through other retail locations.

Merchandise returned for credit must be in new, unused condition. To return product for credit or exchange, include a copy of your invoice included in your shipment and the reason for your return. If you do not have your invoice, include your order number, name, address, phone, and email so we may contact you with any issues that may arise or use and mailing label.

Pack your return and send to:
JTZ Trading Pvt. Ltd.,
Shantiniketan Marg, Gairidhara 2,
Kathmandu, Nepal

Exchanges are subject to availability. A refund will be processed if the product is unavailable.

Refund Process

Upon receipt of products, refunds will be processed to the form of payment used on the original order.

Refunds will include product and sales tax amount only. In the event that an incorrect item was shipped, or if products were damaged in transit, we will also include shipping charges in your refund.


Post receipt of the cancelled product from the customer, Refund/ Exchange of the product will be accepted by JTZ Trading Pvt. Ltd. only post confirmation of our Quality Check team that the product is intact with all the tags/ cards/ invoice in place, as it was when delivered to the customer, and the product is unused and free of any damage.

Post acceptance of cancellation, if you had paid through credit /debit card we shall raise the request and that will take 12 – 15 working days to receive money back in your account.


To return a defective product, follow the instructions in the repair section.