It works or we fix it free.™
We don’t make that promise lightly. We know that behind every zippo product sent for repair is an owner depending on our promise to get it back in working order. Whether a windproof lighter is five years, 25 years , or 50 years old, it will serve as a dependable source of flame for years to come. We guarantee it.
Before sending your lighter, please review the following:
Instructions & Warranty (select your language and product)
Check the Windproof lighter instructions on routine maintenance (wick, flint, and lighter fluid.) If you find your Zippo lighter still does not function properly, please follow the repair steps.
*Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
1. Prepare Zippo Lighter To Ship
- Remove the insert from the Zippo lighter case.
- Allow all lighter fluid to evaporate for two days.
- Replace inside unit in lighter case.
*Note lighter inside units are not repaired. Normal repair procedure is to replace the original inside unit with a brand new inside unit. The original will not be returned unless stated on the repair form.
2. Packing Zippo Lighter
We cannot track or prevent damage to multiple items sent for repair. Please send one (1) Classic Windproof Lighter per package.
- Package completed repair form along with your Zippo lighter in a sturdy box or padded envelope.
3. Sending Zippo Lighter
Send your package to the below address:
Customers in Nepal:
JTZ Trading Pvt. Ltd.,
Shantiniketan Marg, Gairidhara 2,
Kathmandu, Nepal
